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Guest and Rental FAQs
Guest FAQs
How do I register a guest?

Please register your guest online. Gatehouse staff no longer has the ability to register guests for any membership. Staff does not have the capability to edit a member’s account for them. However, if you have any questions about guest registration or would like support in learning this new process, please email pccrentals@paradisecountryclub.com

Can I register my guest over the phone?

No

Can guests arrive at the club before me?

Guests are admitted into the Club only when registered by an adult member who is responsible for their actions. If the guest arrives prior to the member, the guest will not be admitted to the Club until the member arrives to register that guest.

Do I need to come to the Gatehouse when my guests arrive?

At the time of the guest’s entry, the member must be present at the Gatehouse, or be on the Club property and have pre-registered the guest.

Can a guest stay at the club without me?

Guests may be on the Club property only when accompanied by a member.

Can teen members sign in guests?

Sixteen (16) year-old members may sign in guests 13 years-old or older with parent’s written and verbal permission. (Check at the Gatehouse for details.)

How many times can a guest visit per season?

Adults are allowed 5 visits per season and children 18 and under are allowed 10 visits (total by membership – not per member). Guests and the number of visits are tracked by the gatehouse staff.

How many visits do babysitters or caretakers get?

Club members who babysit or provide daycare for children must also abide by the rule above. Adults are allowed 5 visits per season and children 18 and under are allowed 10 visits (total per membership – not per member).

How many guests can I have?

A membership may host a maximum of ten (10) guests at any one time unless one family unit exceeds this number. More than ten (10) guests constitute a rental and must be pre-arranged through the Gatehouse Director.

I have more than 10 guests, how do I request a rental?

Please visit our Rentals page to request a rental.

Where do guests park?

It is suggested that on entering the parking lot, guests park on the left side.

How much are Grandparent Fees?

Grandparent fee is $5.00 per day or $75.00 per season. *There is no discount after 5 pm for grandparents.

Grandparents who intend to bring their grandchild(ren) to the Club without an adult member and/or grandparents requesting to purchase the season pass need to complete an application for a grandparent pass.

Grandparent(s) not supervising grandchildren under the age of sixteen (16) without an adult member present and will not be purchasing the season pass, DO NOT need to fill out the Grandparent application.

Grandparents have unlimited guest privileges, but all must be accompanied by a member at all times.

How much are Nanny and Special Needs Nanny fees? 

Nanny and Special Needs Nanny is $10.00 or $75.00 per season.

Please complete the applicable applications and supporting documents and bring them to the Gatehouse to be processed.

How much are co-parent fees?

Co-Parent fee is $75.00 per season. Please complete the co-parent application to get permission for your child(ren)’s parent to bring them to the Club.

Co-Parents have unlimited guest privileges, but all must be accompanied by a member at all times.

How much are grandchildren fees?

Grandchild fee is $5.00 per day (pre-registered) or $10.00 per day (not pre-registered) or $300.00 per season, up to four grandchildren. $100.00 for each additional grandchild.

Please complete the Grandchildren Privilege Registration on Member Splash or request a form from the Gatehouse.

Grandchildren have unlimited guest privileges, but all must be accompanied by a member at all times.

How much are extended guest fees?

Extended Guest fee, when criteria are met, is $100.00 per season or pay as you go.

Please complete the Extended Guest Application for consideration.

Extended Guests have unlimited guest privileges, but all must be accompanied by a member at all times.

 

Rental FAQs

What is a Rental?  When is a Rental needed?

Each membership can bring in up to 10 guests each day. If a membership would like to bring in more than 10 guests at one time on any given day, that would require a rental. A rental requires a request in advance; once approved, a rental requires both a guest list and payment in advance.

Request a Rental here

What spaces are available to rent?

The grove areas (upper and lower) and the pavilion. The grove areas are the spaces up in the tree area (with woodchips on the ground) and down near the bocce courts. The pavilion is split into 2 halves so that multiple parties can take place.

Is there an extra fee to rent the Pavilion?

Yes, since the pavilion is a sought after location, there is a $100 fee to use it.

Are there outlets available?

Outlets are available in the pavilion only. There are no other outlets available.

Are outside vendors allowed?

All outside vendors must be approved by the Gatehouse Director in advance and requested when booking the rental date. Only rentals booked at the pavilion may have outside vendors. Balloon artists (and similar) are not permitted due to the cleanup required for popped balloons. Approved vendors must remain in the pavilion at all times.

How far in advance can a Rental be booked?

Rentals must be requested at least 1 week in advance, and up to a few months in advance. Rentals for the following season typically open in April for the coming season.

How many people are included in a rental?

A single rental may consist of up to 125 guests in June and July, and 150 in August. There may be more than one rental scheduled per day, but the maximum number of total guests per day may not exceed 125 in June and July, and 175 in August.

What is the charge for a Rental?

A rental is the ability to host an event with more than the 8 allotted daily guests. The fees are: $10 per person over the age of 12 months on weekdays, $12 per person over the age of 12 months on the weekend, and $4 for grandparents for the members who host the rental. All other grandparents in the rental are priced at adult guests. Another option for a cost-effective rental is to host your event after 5pm on Monday-Thursday, for 1/2 (half) price; $5 per person over the age of 12 months. Grandparents of members remain the same at $4 for the members who host the rental.

Is there a freezer or refrigerator available for rentals?

No. Please plan ahead to keep your cold items cold. Many members plan for this with a cooler or by leaving the cold item at the house, and sending an adult home to pick it up during the event.

How is payment made for a rental? 

A deposit of $100 will be made at the time the rental date is chosen. Six (6) days prior to the rental date, you will be required to fill in a detailed form of all guests attending your rental. This list of guests MUST be submitted 3 days before the rental date. If this is not submitted, the rental will automatically be cancelled, the deposit will be refunded to the credit card on file, and the date will show as available on the calendar. At the time of the guest list submittal, the balance of your rental will be charged to the credit card on file. This is an automated program and the Rental Director cannot over-ride or make exceptions.

Guest credits cannot be used in place of paying for a rental. Guests may not self-pay at the gatehouse window (no exceptions). There will be no refunds for guests who do not show for the rental. In the rare case of more than 20% of the rental total not appearing, a refund for the 20+% no-shows will be refunded to the credit card on file within 5 business days. Please do not ask the gatehouse or the rental director for quantities, amount of money, or when a refund will be given. They are not at liberty to discuss this.

If a guest arrives at the gatehouse, who is not listed on the provided guest list, a $25 fee will be charged to your credit card for that unregistered guest. This is to ensure all guests are listed ahead of time.

What time is setup allowed? When can guests start to arrive?

If the pavilion is not booked, a member may arrive as early as 9am to claim tables and set up in the grove. Tables near the pond (on the grass) are not for rentals. Guests may arrive any time after 12pm. Guests who arrive prior to 12pm will be asked to leave and come back.

Can food be brought in?

Yes. Catering can drop off food, pre-approved food trucks can be brought in for pavilion rentals only (upper and lower grove may not have outside vendors), and the on-site grills can be used to provide food for your guests. If an outside vendor is not listed on your guest list form, they will not be allowed on club property. No exceptions.

Where can guests park?

Parking is available in the back left of the main lot or side grass lot on the hill towards the upper bath-house only. The turnaround by the pavilion is for unloading only and must be kept clear. There is no parking in the turnaround or asphalt area at the top of the hill or driveway.

What is the alcohol policy for rentals?  When is a Rental needed?

For everyone’s safety, the following are prohibited at PCC: glass containers, spirituous liquors, and all drugs. All PCC Rules and Regulations can be found here: Club Rules

Can a guest remain on site for the day, even after the rental is over?

A rental is simply the ability to have more than 8 guests on property at once. All of the guest policies must be followed; guests may be on Club property only when accompanied by a Member. Members must ensure they do not leave PCC property until all of their guests have left. It is the responsibility of that member to ensure ALL rules & regulations are followed.

How is a guest list submitted?

Six (6) days prior to the event, PoolDues will send you an automated email with a link to a form to fill out with instructions for a guest list. You will have up to 3 days prior to your rental to submit your guest list. Please keep in mind that if the guest list is not submitted 3 days prior to the rental, your deposit will automatically be refunded to your credit card and your rental date will become available for anyone to use. This is an automated system and no exceptions can be made.

The full name (first and last) of each guest is required (Mrs Smith & Mrs Smith’s husband is not a full name). Anyone who arrives and tries to check-in for an event, but is not listed on the guest list, will be asked to pull over to the side. The club member will be called during their rental to the gatehouse to sign for a $25 payment to be made to your credit card and verify to verify the guest who is waiting. The unexpected guest may not take the place of a guest that has not shown or one not attending unexpectedly. All unexpected guests not registered will be charged $25 each, per guest, so please ensure your rental guest list is filled out properly.

What is the difference between Kate and Katie? Can I ask about a Rental when checking in at the Gatehouse?

Kate is the wonderful staff person who works in the gatehouse! She has been a staff member at PCC for many years, and has a wealth of knowledge about PCC property, staff, and members. Katie is the volunteer Board Member who is currently in the role of Gatehouse Director. Katie responds to member emails and rental requests, manages pre-event guest lists and payment, and oversees post-event follow up as needed. Kate, in the gatehouse, will not be able to answer questions about currently scheduled rentals, since she isn’t the Katie who has requesting and responding to your emails. If your question is not listed here, please send all rental questions to Katie at pccrentals@paradisecountryclub.com.






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Find us at: 83 Hill Street, Hamden, CT 06514

Membership Payment Mailing Address: PCC Payments, PO Box 185629, Hamden, CT 06518



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